Online Shop Returns, Refunds and Exchanges

SHINE SA Online Shop

How to return an item purchased at SHINE SA’s Online Shop

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

• Please email finance@shinesa.org.au to request a refund.
• Mail your returned item to: SHINE SA Finance Department, PO Box 76 Woodville SA 5011
• Include in your package a letter stating the reason for your return and the original

Please note: This applies to items purchased via SHINE SA’s Online Shop only.

Return exceptions

Some items cannot be returned if they are opened.

Handling fee

All items are subject to a 10% handling fee which will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.